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You're simply wrong about that.
> As many as 63% of users worldwide rely on the default texting app on their cell phones. The remainder of the texting market is split between the most popular messaging apps such as Facebook Messenger, WhatsApp, etc
> 37% of consumers prefer to use instant messaging apps like WhatsApp and Facebook Messenger to communicate with companies, while 31% prefer text/ SMS
https://www.telemessage.com/messaging-trends-by-country-and-platform/
https://textus.com/playbook/2022-texting-statistics-and-2023-predictions/
TeleMessage · Messaging Trends By Country and PlatformTeleMessage is changing the way people and businesses interact in the ever changing mobile space. We’ve been helping businesses of all sizes to leverage the power of the mobile channel with our robust communications platform since 1999. Our innovative messaging software has been successfully deployed and used by thousands of enterprises, trusted by dozens of telecom operators, reaches hundreds of millions of users and powers billions of messages through customers’ networks.