Follow

It is that time of the year: we're evaluating our IT systems. 😨

I'm diving into today, a beautiful survey tool (thanks @LimeSurvey!) The hardest part is coming up with questions that will give us insights on where and how to improve our systems. I'm curious to see how our users feel about the new IT environment since we completely moved to .

@Gina @LimeSurvey I have a similar project to undergo in the future and am looking at as well. Good luck!

@LPS @LimeSurvey nah I'd like to set up a full SurveyMonkey alternative for colleagues as well.

@Gina
Something tells me you're the type who likes a challenge;)
@LimeSurvey

@Gina Hmm, the questions should focus on:
- the overall happiness of your users;
- product comparison (scale question, ask if they feel better using FOSS);
- value for money;
- most (dis)liked feature (multiple choice) + why (four questions in total)
- if you can change something, what would change? (open question)

Perhaps you can start from here. To be honest, we would also like to see the survey you created for your users - it is not easy to find the perfect set of questions, indeed.

@LimeSurvey I'll share it once I finish it. Might take a while though :)

@Gina I am curious: one of the benefits I've imagined going FOSS would have for some orgs (e.g. schools) is that copies of important tools can just be handed out casually to employees (or students, or clients) for them to use at home.

Is that a benefit you are, or could be, seeing?

@bjarni not really, as most of our tools are too complicated to be installed by regular users (Nextcloud, Rocketchat, Jitsi, Zimbra etc). LibreOffice is the exception in that. I know of one colleague that installed Ubuntu on her home laptop though.

@Gina @bjarni maybe we should note the difference that Nextcloud, RocketChat etc. are all server software and not client software like libreoffice. A user that is able to use MS Office might have a hard time with IIS. So I think this is not an issue of #FOSS but of client vs. server, right?

@laufi @Gina @bjarni Yes and no, because it should be as easy for users to use Nextcloud as Dropbox or *Drive. Unfortunately, it's not.

@datenteiler @Gina @bjarni there is no Dropbox server software you can install, to my knowledge. If you want to run your own infrastructure, there is no way around learning things. If not, just use a commercial provider. And the nextcloud client is not more complicated than Dropbox.

@laufi @Gina @bjarni Yes, exactly, the client isn't the problem it's the cloud side: As an average user it's hard to start: nextcloud.com/providers/

@laufi @Gina @bjarni From an end users perspective: It's easy to install and use Dropbox, OneDrive or Google Drive. You have the client app an ~5GB for free you can sync with your smartphone, PC etc. You can easily share your documents and work collaborative with other people with Google Docs or O365. How can I do this as an end user easily with Nextcloud without knowing anything about the cloud etc.?

@datenteiler @Gina @bjarni just installiert the client for the specific device and you are good to go. It is basically like registering an E-Mail account and using it with an application. I do not understand what should make it more complicated besides choosing a provider. All the other things you mentioned nextcloud can do. Are you maybe talking about the UI?

@laufi @datenteiler @bjarni Except that for Nextcloud, Rocketchat, and Zimbra you need to find a provider or set up your own server if you want to use it from a personal acount. It's not just a client, it's server software. Which isn't as easy to do as say setting up a Gmail account.

@Gina @laufi @bjarni Exactly this what Gina says. The UI of the client is good as other UIs, the problem is that you habe to choose a provider etc.

@datenteiler @laufi @bjarni Plus, most of the proprietary solutions are nicely integrated, for example Gmail and Google Drive, whereas opensource solutions aren't. These are all small sacrifices to us tech people, but for ordinary users it's a huge hurdle.

@Gina @datenteiler @bjarni now it is clear to me, what you want to say. Thanks!

@Gina @datenteiler @laufi @bjarni a monoculture is "integration" of a sort... but it's highly limiting, especially if it's proprietary. I've written a lot about this stuff... a couple examples of concepts that might help your users: davelane.nz/reflections-propri and davelane.nz/mshostage

@Gina @laufi @datenteiler @bjarni does your organisation make your tools available to your staff outside of the organisation? If so, it should be on a par, usability-wise, with the "big tech" solutions. And remember, the "free" stuff might be gratis, but there's a heavy price - proprietary lock-in is not pretty, but people don't usually understand it until it's way too late... If you're advocating for #FOSS it's worth getting really good at explaining that :)

@Gina Best of luck!

Btw do you have a graphic designer in the company? If so which tools did you provide?

@mdbekhit sort of, she's the only one still on a Mac with photoshop (we work with a third party design agency, so she doesn't need it a lot), but she'll soon be learning to use Krita.

Sign in to participate in the conversation
Fosstodon

Fosstodon is an English speaking Mastodon instance that is open to anyone who is interested in technology; particularly free & open source software.