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Support Case vs Service Request – What's the difference?

Do you know the difference between a Support Case and a Service Request? If not, then you’re in the right place as I will explain those two options to get in touch with our technical experts according to your needs.

What's the difference?

The Support Case is used to report technical/functional issues with an SAP product or SAP support application. Getting support from an SAP Solution Expert via case is included in your maintenance offering.

While the Service Request is based on the SAP Enterprise Cloud Services (ECS) contract with SAP; this service can be non-chargeable, subject to additional fees or chargeable. That can be used to make changes on cloud systems.

community.sap.com/t5/crm-and-c

SAP Community · Support Case vs Service Request – What's the difference?Do you know the difference between a Support Case and a Service Request? If not, then you’re in the right place as I will explain those two options to get in touch with our technical experts according to your needs.  What's the difference? The Support Case is used to report technical/functional issu...