pablolarah<p>Useful Customer Journey Maps (+ Figma & Miro Templates)<br>by <span class="h-card" translate="no"><a href="https://mastodon.social/@vitalyf" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>vitalyf</span></a></span> at <span class="h-card" translate="no"><a href="https://mastodon.social/@smashingmag" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>smashingmag</span></a></span> <br><a href="https://mastodon.social/tags/JourneyMap" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>JourneyMap</span></a> <a href="https://mastodon.social/tags/templates" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>templates</span></a> <a href="https://mastodon.social/tags/design" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>design</span></a> </p><p><a href="https://www.smashingmagazine.com/2024/07/customer-journey-maps-figma-miro-templates/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">smashingmagazine.com/2024/07/c</span><span class="invisible">ustomer-journey-maps-figma-miro-templates/</span></a></p>
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#journeymap
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Customer Experience (CX)<p>Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on. <br /><a href="https://fosstodon.org/tags/CustomerExperience" class="mention hashtag" rel="tag">#<span>CustomerExperience</span></a> <a href="https://fosstodon.org/tags/NPS" class="mention hashtag" rel="tag">#<span>NPS</span></a> <a href="https://fosstodon.org/tags/JourneyMap" class="mention hashtag" rel="tag">#<span>JourneyMap</span></a> <a href="https://fosstodon.org/tags/CX" class="mention hashtag" rel="tag">#<span>CX</span></a> <a href="https://fosstodon.org/tags/PeakEndRule" class="mention hashtag" rel="tag">#<span>PeakEndRule</span></a> <a href="https://fosstodon.org/tags/XFiles" class="mention hashtag" rel="tag">#<span>XFiles</span></a> <a href="https://fosstodon.org/tags/CustomerPsychology" class="mention hashtag" rel="tag">#<span>CustomerPsychology</span></a></p><p><a href="https://youtu.be/v0thnt4CF-k" target="_blank" rel="nofollow noopener" translate="no"><span class="invisible">https://</span><span class="">youtu.be/v0thnt4CF-k</span><span class="invisible"></span></a></p>
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