The author tried to point out some more general thoughts on this discussion. Technology is hard for many people, no doubts. However, no one is helped to blindly switch messengers all the time.
At the end of the article various links has been provided, see this one for example:
that sounds a bit strange.
Have you tried to reach out to one of the public chats (MUC):
Or a chat of one of the server communitys (ejabberd, OpenFire, Prosody,..)
Fosstodon is an English speaking Mastodon instance that is open to anyone who is interested in technology; particularly free & open source software.