@kev I like a lot of what Hey is proposing here. Just remove SMTP from the equation and replace it with a modern communications protocol. Otherwise, it just continues the stacking of initially fresh and clean new dumpsters on top of a stack of other fiery dumpsters.
E.G. Bolt the Hey.com UX into Matrix and get "Hey" without the single-point of failure from a single corporate entity. BaseCamp has been fantastically stable, but it is still a single point of failure.
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