Honest to God true IT Support request just received:
"My iCloud emails aren't working in Outlook [on a Windows PC] and haven't done for ages.
I've called Apple support and they say it's a problem with the laptop.
Do I need to upgrade to Windows 11?"

I... just don't know where to start

@pswilde i think Apple support is actually right. There seems to be a fundamental issue with the software on that laptop, if not the whole laptop itself. 😁

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