Customer: "Can you expedite this request? We've been unable to do this task for over two months."
Me: "Soooo.... you haven't been able to do it for two months, and you want me to drop everything I'm already working on that was planned and done the right way for something that's been broken for months that you all of a sudden want fixed immediately??"
This is a paraphrased conversation, but not by much. 😠
@mike that’s called “Your ticket will be processed in the order it was received.”
“I don’t have one.”
“Better submit it and hurry up and wait.”
Exact same conversation for us, being asked to prioritize a fix for something broken for more than an year... And no one noticed that thing was broken till (by chance) some few days before the "blocker" request. 🙄
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