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As we're onboarding our first team member, it's a good time to look at how we dealt with customer support for 4k subscribers, 1k monthly trials and a growing open source community before looking for help

plausible.io/blog/scaling-cust

@markosaric yay! Go you.

Proxying works great, btw fuck ublock.

@markosaric
The FLOSS decision was determinant in my opinion.

@markosaric
This is great. I'm a Customer Experience leader and I think it is so crucial for founders to experience the challenges of customer support and build respect for the work into the company DNA. As you grow your company, you should strongly consider having a CCO so the whole company knows customer care is a top-level concern/pillar.

@olamina thank you for sharing, glad to hear you liked the post!

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