We've got an invite from the good people at Basecamp so trying out HEY for Work for Plausible customer support starting today.

The intention is to become more efficient in our internal communication when dealing with more elaborate enquiries. Plus this kind of stuff.

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After a month of trial, we're now HEY for Work subscribers.

It has solved the main problem we were looking to solve:
deal with customer support without forwarding emails or using chat.

Focus & Reply is my favorite feature. I stack all the emails and reply to them in one go.

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Fosstodon is an English speaking Mastodon instance that is open to anyone who is interested in technology; particularly free & open source software.