Me: We've been experiencing intermittent issues from one of your services.

Tech: OK, we restarted the service. Is it working now?

Me: Yes, it's working, but it's been intermittent, so we don't know if it's fixed.

Tech: OK.

5 minutes later....

Tech: Is it fixed?

Me: Well, it's working, but it's only been five minutes so we don't know if it's fixed.

Tech: OK.

5 minutes later.....

Tech: Is this issue resolved?

Me: ......

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@mike gotta close them tickets.

· · SubwayTooter · 1 · 0 · 1
@levi @mike intermittent issues are the worst thing to try to support. I had an intermittent issue with my OG Pixel shutting down without warning. Warranty people just kept sending the device back "no issues detected".

Eventually, they decided it was simpler to refund my two year old phone than to fix it.
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