I've seen lots of posts and opinions recently about how email is broken, mainly due to (I think) the rise of Hey.

Here are my thoughts...

@kev E-mail is not broken, people are. ;)

@hund that's pretty much the TL;DR of my post. Could have saved myself ~1,700 words with that! 😂

@hund @kev agreed, and I'm one of these broken people. I'm happy with the way email currently is.

@jordan31 @kev I'm not sure what way e-mail currently is? I haven't read the article yet. :)

@kev Hi Kev, I have not read your post yet, I will do it later, but email is not broken.
To me is the best way to communicate, you just need a good client and good filters.

I still miss my blackberry :)

@ggarron Blackberry is without a doubt THE best way of managing mail on a mobile device. I'm totally with you there, Guillermo!

@kev It's so lovely that people try to reinvent the wheel again just for the millionth time. 😀

For me email is a simple communication tool that doesn't need fixing. Maybe I am just oldschool. I was also a person who had a real pen-pal back in the day, when we still sent real, handwritten mails to each other.

@kev I like a lot of what Hey is proposing here. Just remove SMTP from the equation and replace it with a modern communications protocol. Otherwise, it just continues the stacking of initially fresh and clean new dumpsters on top of a stack of other fiery dumpsters.

E.G. Bolt the UX into Matrix and get "Hey" without the single-point of failure from a single corporate entity. BaseCamp has been fantastically stable, but it is still a single point of failure.

@kev Well done Kev. I can say though that a lot of Email users are broken!

I run my own Email services for my domain. All properly done with DKIM, DMARC, SPF and RDNS (I'm a good citizen).

My wife uses our system and deals with many less savvy using and addresses.

For no good reason much of her Email lands in their Spam folder. Asked "Can you mark me as a trusted sender?" they say "No, your Email got marked as Spam, it's for you to fix!".


@kev I completely agree with your assessment. People who dislike email are typically the people who use whatever workflow Gmail presents and, quite honestly, it's terrible.

I really like this page from Plaintext Productivity about managing email

The process it describes is somewhat similar to Hey's workflow but it can be accomplished with literally any client. As revolutionary as they make it out to be, the Imbox, Feed, and Paper Trail is nothing new.

Thanks for the link. Good approach.

Reminds me a bit of Microsoft's try with the Focussed Inbox. Got it at work temporarily.

You could almost be sure, that once a day at least one important e-mail found its way to "other mails" and got lost there.

Even though I am trying regularly, inbox zero is hard. My personal solution: Everytime it gets out of hand or at least once a year, I dump all remaining mails into a year 20XX folder. To be sorted...or not ;)

@kev "hundreds of unread items in their inbox" ... animals!

Agreed, email isn't broken and i'm not convinced by Hey at all. It seems like a great concept to play with and test different workflows, but not for the average user as you said.

I also had some concerns over their Privacy & Security policies:

The whole thing just seemed odd to me so I didn't bother signing up and testing further.

@kev A lot of business users have e-mail as main "on the record" mean of communication. As long as it is used for communicating "electronic letters" which can have attachments it work just fine.
When it is used as a substitute for a chat, telephone call, to receive advertisements it looses its purpose.
I am in the middle of transferring my gmail email offline. what I noticed is that all those chat-like emails from 1990' and 2000's are gone in 2010's. (gmail used to keep chats as emails as well)

@kev Nice overview! And I agree with the most part. However, I think there is a 'problem' missing: phishing.

Phishing is not unique to mail, but my feeling is that email is way to accommodating to phishers, with the easy to fake From header and the HTML shenanigans that are possible.

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