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Im being thrown to the responsibility of customer service without any training

Uh.

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@kambing sounds about right for customer service. Sorry you have to deal with that!

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@kambing

1. the customer is usually never right
2. smile and break the news to them gently
3. profit?

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Fosstodon is an English speaking Mastodon instance that is open to anyone who is interested in technology; particularly free & open source software.