They say the economy has grown so much since then, but in the early 1990s you could quickly get a human on the phone 24 hours a day from most larger firms. The humans haven’t gotten more expensive, in real terms, especially given the virtualization and offshoring of call centers. It’s just that somebody has gotten so much richer we can’t afford for them to pick up. cf #EmilyStewart https://www.vox.com/23571375/no-call-center-phone-number-frontier-facebook
VoxWhy companies make it impossible to call customer service
@interfluidity We fondly remember the days where you could just press 0 as soon as the line connected and speak to an actual person in under a minute.