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blog! “How do you stop people accessing data they shouldn't?”
I used to work in a call centre for a Very Big Company. Every week, without exception, we'd get a bunch of new starters to train. And every week, without exception, a newbie would be fired after looking up a famous person's data. This was in the days before GDPR. There was a lot less […]
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#CyberSecurity #gdpr
@Edent I’d have fixed whatever byzantine nonsense policies and UX failing warranted so much telephone support and fired the whole call centre but I think telephones are the work of evil devil people and should be illegal anyway 
@gadgetoid I'm right there with you!
@Edent it particularly hurts my soul to have to pick up the phone and communicate to a third party to press a button via their web browser that I could have just logged in and pressed myself if they weren’t so obnoxiously focussed on retention and manipulation.
What volume of these calls were deliberately self inflicted? or are we talking before any meaningful web portal could exist?
@gadgetoid TBF, I'm old enough that they were before the majority of people were comfortable with online accounts.
@Edent that wasn’t so long ago to be fair, feels like it needed ubiquitous smartphones for it to really work. You’re not old until someone’s carbon dating you.