Dark patterns: TurboTax hiding the "free" option from low income users to get them to buy something they didn't need.


@tomosaigon did you listen to the Reply All episode about this? Fascinating stuff. gimletmedia.com/shows/reply-al

@danny Hah, I haven't left home much so haven't been listening to podcasts!

Did it specifically mention the Turbotax dark pattern?

@tomosaigon Yeah, it's all about that specific company IIRC.

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