Me: We've been experiencing intermittent issues from one of your services.
Tech: OK, we restarted the service. Is it working now?
Me: Yes, it's working, but it's been intermittent, so we don't know if it's fixed.
5 minutes later....
Tech: Is it fixed?
Me: Well, it's working, but it's only been five minutes so we don't know if it's fixed.
5 minutes later.....
Tech: Is this issue resolved?
@mike In my telecom / networking days these types of discussions with ISPs were incredibly infuriating.
There's probably some bean counter somewhere pushing these poor guys to close calls as fast as possible rather than focusing on solving the problem. This kills the help desk.
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