I'm like 99% sure that this has been done a bunch of times, but an RPG where you're a customer service worker would be fun to make.
Going Under is pretty close to something like that, but it's more of a theme rather than something that's reflected from the core gameplay.

I'd love to have something like Undertale's SPARE mechanic, but a bit more in-depth and involved than just trying every TALK action until you can spare them. something like an anger or emotion bar that you have to manage, and a rapport meter you can build over time that affects future encounters.

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