🤬 when folks don't adhere to the "urgency guidelines" when making a support ticket.

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Getting the fucking salesforce addin is NOT an urgent matter

@brandon I don't know, but I presume it's important to BUSINESS STUFF

@brandon this is why you don't let users decide the urgency level. No Brenda, monitors can not be made wireless and this is not Critical.

@Gina We *try* to give users a bit more liberty...we're a startup :P

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