🤬 when folks don't adhere to the "urgency guidelines" when making a support ticket.

Getting the fucking salesforce addin is NOT an urgent matter

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@brandon I don't know, but I presume it's important to BUSINESS STUFF

@brandon this is why you don't let users decide the urgency level. No Brenda, monitors can not be made wireless and this is not Critical.

@Gina We *try* to give users a bit more liberty...we're a startup :P

@brandon this was my greatest irritation back when I was doing datacenter work

@hummingrain It's just...not fun to have to tell users basically that their problems aren't as urgent as they think they are

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