User complains that they have to download and re-upload a slide deck just to modify it...and insists that syncing 256GB of files to their macbook is the solution to enable that...convenience
@brandon Ah, old SharePoint woes. I remember them well. Yes. Let’s over-engineer a solution so you’re not minority inconvenienced.
@ndegruchy not SharePoint, but gdrive
@brandon @ndegruchy It’s not as bad as it sounds. The guy in charge of IT understands that SharePoint is not a good CMS or OS, so we’re not trying to put our applications or intranet on SharePoint. But all the documents are going there because the previous solution was a years-old file share on a broken-down domain controller.
Meanwhile, we have ServiceNow as our ticketing system now (upgraded from nothing), so things are looking up on that side. Unfortunately, it’s still a Microsoft shop.
So, instead of saying "check if the web server is installed, install it if it isn’t, check if the application is configured, set it up if it isn’t, and copy these files," you say "the web server should be installed, the application configured, and these files present."
@alexbuzzbee @ndegruchy we're currently stuck with sysaid unfortunately but we're considering our options. We might go w/ SN in the end just because they're already a partner and the relationship is already there, but there's tons of good options out there.
I'm trying to propose GLPI but it's a hard sell because we're a 'cloud' company so if there's something we use that isn't cloud, it *can* be considered 'not believing' in the cloud 🙄
@brandon @ndegruchy A consultant tried to sell us on SysAid. Fortunately I was able to kill that. If you can get ServiceNow, I highly recommend it, but *do not* go for an MSP that uses Domain Separation. We made that mistake; it essentially completely locks out all the tools that make ServiceNow actually good.
ServiceNow is amazing as a development platform. I was able to do things like reimplement the whole concept of email in a few minutes. It's the best database frontend I've ever used.
I've never used ServiceNow so I don't know what the experience will be like. As long as it's better and I can properly use it on my phone, I'll be happy
@brandon @ndegruchy It’s a tool ServiceNow provides to create security boundaries within an instance. Unfortunately, it is immature and breaks a lot of components, plus preventing you from customizing anything yourself.
Some MSPs try to use it to isolate tenants. This does not make the tenants happy. We are currently one of those tenants.
@brandon heh have ran into similar issue. Let me guess Dropbox or equivalent was the suggestion?
@geekgonecrazy we use Google drive in some fashion and they use shared drives from others...that have folder structures going quite deep
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